Bridging the Gaps: How to Overcome the Fragmentation of HR Functions

When you're an HR professional offering a suite of HR services to your organisation, one of your core functions is managing how team members access those services.

Unfortunately, this can often be through a jumble of emails, intranet posts and various platforms.

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This fragmented HR function leads to the perception that accessing HR services is too complex,

making it challenging for the broader business to tap into the valuable resources HR offers.

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BUT here’s the thing.

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HR departments don’t choose this fragmentation intentionally.

‍It results from managing so many functions, such as…

recruitment,
mentoring,
learning and
compliance across separate systems

They’re all in different areas of the business – so HR functions seem scattered to the rest of the business.

This disjointed setup not only hinders efficiency but also risks HR being seen as a cost centre rather than a strategic investment in the organisation's success. So, to truly realise your HR's potential, we need to address these fragmentation challenges head-on.

Sounds ideal, right?

Bringing everything together might seem like a big task, but don’t worry – that’s exactly why we’re here to help you with this article.

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Understanding the HR fragmentation problem is essential

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Scattered HR functions create a maze of confusion,

leaving employees frustrated and undermining HR's true value within the organisation.

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When it comes to HR services, many employees might find themselves lost in a maze of dispersed resources.

One service is buried in an email chain.
Another is tucked away on the intranet and
Yet another lives in a forgotten spreadsheet.

Confusing, right?

For example, if someone wants to join a mentoring program, they might have to dig through piles of documents, hoping to stumble upon the right one with the right people listed. (That’s frustrating, isn’t it?)

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This kind of HR decentralisation not only leads to inefficiencies but

also makes employees think that accessing HR services is more trouble than it’s worth.

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And here's the kicker

‍This HR service fragmentation not only frustrates employees, making their experience feel unmanageable and disjointed, but it also diminishes HR’s perceived value within the company.

Instead of being seen as a vital resource for growth and development, HR may be viewed as just another department hindered by inefficiency.

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As part of the HR department, you need to bring together these scattered functions to

enhance employee satisfaction and elevate HR's role as a strategic partner in driving success.

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Why fragmentation hurts HR’s value

‍So, what’s the real damage of this fragmentation? Let’s break it down.

When HR functions are scattered across multiple systems, it becomes difficult for HR teams to operate strategically. Instead of focusing on driving business goals, HR gets bogged down by administrative tasks, making them seem more reactive than proactive.

So:

If HR services are hard to find or use, employees and leaders may see HR as a burden rather than a valuable resource.
When employees can’t easily access development resources, they’re less likely to use them – leading to less impact and lower satisfaction.
Scattered systems make it tough for the business to see HR’s value, hurting HR’s role as a strategic partner in driving success.

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When HR is fragmented like this, it’s not just the processes that suffer

– it’s the perception of HR as a strategic driver for business success.

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By pulling everything back together and improving HR accessibility, this can lead to:‍

Easy access to HR services boosts employee engagement with resources, fostering professional growth.
Clear visibility of HR offerings helps leadership make informed decisions.
Accessible HR services transform HR’s image from a cost centre to a strategic partner.

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It’s time for the solution: Consolidate HR functions

‍How? AI.

Imagine having all your HR functions – job opportunities, mentoring programs, learning resources and more – integrated into one easy-to-use platform.

It’s very possible.

With everything consolidated in one place, accessing HR services is no longer a struggle for employees and leaders. AI simplifies the process, making it easier to discover opportunities and engage with HR functions.

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‍An AI-powered HR solution offers exactly that.

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That’s where technology like GoFIGR comes in to save the day.

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Basically, AI-enabled HR tech puts all of your HR services in one space that’s easily accessible to everyone.

The benefits?

Employees and leadership can find everything they need without sifting through multiple systems.
HR’s value is more visible, transforming perceptions from a cost centre to a strategic asset.
With streamlined access, employees are more likely to leverage resources, boosting overall engagement and satisfaction.

By consolidating HR functions with AI, businesses and organisations enhance the employee experience and position HR as a key driver of organisational success!

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How AI-enabled platforms turn HR into an investment

‍Now, you might be wondering how defragmenting HR services through AI-enabled platforms can significantly enhance an organisation's overall efficiency.

Here’s the scoop:

AI takes this further by streamlining processes that typically bog down HR. For instance, when matching mentors with mentees, AI in HR can analyse skills and goals to create meaningful connections that foster growth and development.

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AI can even identify internal job opportunities that employees might not know exist,

making career progression more accessible and transparent.

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And with an Internal Talent Marketplace like GoFIGR, you can easily identify career opportunities amongst your staff without decluttering your whole database.

With all HR services in one place, employees spend less time searching and more time thriving!
AI takes care of the mundane, allowing HR to focus on strategic talent management and nurturing the workforce.
Easy access to learning and growth opportunities keeps employees engaged and loyal, reducing turnover rates.
As HR becomes more user-friendly, everyone sees its true value – HR evolves from a back-office function to a key player in business success!

In essence, AI-enabled platforms transform HR fragmentation into a cohesive, strategic force within the organisation – one that is essential for nurturing talent and driving sustainable growth.

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Real-World Examples of HR Defragmentation Success

‍Let's look at CommBank, a leading Australian bank that nailed HR defragmentation!

They realised their HR functions were scattered, making it tough for employees to find internal opportunities. In fact, 75% of their internal hires found job openings on LinkedIn instead of through internal channels.

To fix this, CommBank teamed up with GoFIGR to revolutionise its internal communications. They rolled out bespoke, curated emails to spotlight job openings, mentoring programs, and development resources.

The result?

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A streamlined process that made accessing HR services a breeze for everyone.

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No more hunting for opportunities – employees could now engage with the HR resources they needed, making their career journeys smoother and more exciting!

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‍Curious about how they do it?‍

Employees ditched the endless email scrolling and intranet searching –everything they need is now in one place!
Tailored emails highlight roles and resources that align with individual career goals. It's like having a personal career assistant!
With a clearer view of internal opportunities, employees are fired up to explore their career development options!

CommBank's success in defragmenting its HR services through an AI-powered platform simplified employee access and created a more cohesive, engaging, and strategic HR function that ultimately benefited the entire organisation.

This case study illustrates how embracing technology can lead to meaningful improvements in HR effectiveness and employee satisfaction.

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‍Ready to consolidate your HR Department?

‍By consolidating all HR functions into a single, AI-powered platform, you're making life easier for your HR team and turning HR into a key business driver! With everything streamlined, your employees can easily access…

internal job opportunities,
mentoring programs and
development resources

Is your HR department ready to streamline and become vital to your business? Discover how an AI-enabled HR platform like GoFIGR can help you transform fragmented functions into a unified, high-value resource.

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Your future team is already working for you.

‍Don’t let that talent go to waste – be a game-changer and allow them to grow their career AND drive your organisation into its tomorrow in ways you never thought possible.

It’s the ultimate way to build internal mobility and foster a progressive workplace culture to minimise your reliance on the hiring cycle.

It’s a great way to save crucial hours in your day as well.

‍Contact GoFIGR today to discover how we can help you foster a future-focused workforce using our Internal Talent Marketplace platform.

‍[Book a GoFIGR demo]

Helena Turpin

Co-Founder, GoFIGR

Helena Turpin spent 20 years in talent and HR innovation where she solved people-related problems using data and technology. She left corporate life to create GoFIGR where she helps mid-sized organizations to develop and retain their people by connecting employee skills and aspirations to internal opportunities like projects, mentorship and learning.